Monaxa Assist

Support how you want and when you want.
A real person can be there to help in just a couple clicks.

Email Us
Email us anytime and get a reply in 48 hours

[email protected]

Chat With Us
Realtime chat 10AM to 12AM GMT +8
Monday - Friday

Launch live chat


  • Standard – USD15 or equivalent.

    Pro – USD50 or equivalent.

    Zero – USD200 or equivalent.

    After this first deposit, you may fund a minimum of USD15 for all account types. There is no maximum amount for deposit.

    Further information can be found HERE.

  • We accept Local Bank transfer, Bank Wire transfers, cryptocurrency and some more methods available as per your country of residence.

    Please note that you must withdraw via the same method used to fund your account

  • To ensure the accuracy and reliability of our verification process, Monaxa utilizes integrated Artificial Intelligence system known as Sumsub to verify and validate the Proof of Identity and Proof of Address of our clients.

    To complete verification after registration, the client must do as below ;

    Profile > Verification > Phone Verification > ID Verification > Selfie 

  • Individual 
    You are required to provide an identity document (ID card, Driver's license, Passport) for visual scanning. 

    Kindly ensure that it is not expired or physically damaged.

    The ID document must contain: 

    • Full Name
    • Date of Birth
    • Valid Expiry Date
    • Front and Backside

    All images should be high resolution and the above details must be clearly readable

Click here for more FAQs

Start Trading with Monaxa

Open your Monaxa Account in 3 easy steps!